Returns & Refunds

RETURNS & REFUNDS

By placing an order through 5MinSkin  you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable worldwide.

For any questions or concerns, please contact us at hello@5minskinipl.com.

Note: please contact us to provide your order number before returning the product. After receiving your email with an exchange/return request, our customer service representatives will send return instructions and an easy & quick refund.

What products are eligible for a return? 

Currently, only the 5minskin device ordered directly from 5minskin is eligible for a return. None of the products from our skincare line are eligible for a return. This includes The Aloe Cream, Exfoliating Cream, VItamin C Serum and more. 5minskin devices must be ordered directly from 5minskin to be eligible for return or refund. 5minskin devices sold as clearance or final sale and any refurbished devices are not eligible for a return or refund.

A. 90 DAY RETURN POLICY

We offer a 100% money back guarantee - if you're not satisfied with our product, just let us know and we will provide a return address and a replacement or refund as preferred.

B. RETURN PROCESS

1. Items can be returned or exchanged within 90 days from the delivery date. Note that overdue requests may not be accepted.
2. Customers are not required to pay any restocking fee.
3. Customers will return their product directly to the in-store.
4. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.

How to claim your money back:

• If you are not completely satisfied by the performance of your 5minskin.com product, email a customer care representative at hello@5minskinipl.com. or contact the phone +44 (204)-578-1534
• Once approved, return our Handset (in its original packaging) via a trackable mail service to the address provided by our customer care representative.
• Incomplete, indecipherable or illegible requests will be deemed invalid.
• Real postage costs for the sending and return of the product are the full responsibility of the Claimant and will not be refunded.
• Once returned, your product purchase price will be refunded to you. Refunds will be processed in their original form of payment only. 
• We offer a 1-year warranty for all products due to defects and will offer a replacement device if past the 90 days time period. 

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at  hello@5minskinipl.com 

E. RESTOCKING FEE 

We do not charge a restocking fee on returns. 

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

Email: hello@5minskinipl.com

Phone: +44 (204)-578-1534

Address: 168 Northernden Road, Sale Moor M33 3HE, United Kingdom